Raise it from the app
Staff report an issue with a photo and the site in seconds.
Internal help desk software for requests from the field.
Broken equipment, missing materials and pay questions arrive as trackable requests instead of five parallel chats.
Help desk
What the Cerqa internal help desk does
Categories and owners
Maintenance, HR or materials — each category has a named owner.
Track the status
The person who raised it sees whether it is open, in progress or resolved.
History on the request
Questions and answers stay on the ticket, not in a private chat.
Spot the repeats
Frequent requests show where a process or an instruction is missing.
Feeds the knowledge base
Answers can be turned into articles so the question is asked once.
Issues disappear in group chats
A broken device reported at 9pm in a group chat sinks below other messages and resurfaces two weeks later. As a ticket, the same issue stays visible until someone closes it.
Relief for site leads
When routine questions — payslips, leave balances, material orders — go through the help desk, the shift lead stops being the switchboard and requests reach the person who can act.
Privacy & works councils
Questions for any vendor — our answers.
Before you commit to any workforce software, get these points in writing — from us and from every other vendor. Our answers are below; we go deeper in the demo.
- Data processing agreement:Is there a written processing agreement covering your employee data?
Yes. We provide a DPA under Art. 28 GDPR and sign it with you before your team starts using the app.
- Where data lives:In which region is the data stored and processed?
Hosting and database run on Supabase. The exact region and the sub-processor list are set out in writing in the DPA — not only on request.
- Employee representation:Which settings can be configured to fit your works council or staff agreement (location sharing, reporting)?
Location sharing is opt-in per person — refuse it and clock-ins still record, just without coordinates. Reporting and access scope can be restricted per role. The contested points are settings you negotiate concretely in a works agreement.
- Deletion & export:How is data deleted, and how do you export everything if you switch tools?
Time and absence records stay for the legal retention period, then are deleted. All core and time data exports as CSV/Excel — you take your data with you when you switch.
Cerqa at a glance
- Report issues with photo and site
- Named owners per category
- Status visible at all times
- History stays on the request
- Common answers move into the knowledge base
FAQ
Frequently asked questions
Is this a customer help desk?
No, it is for requests from your own team — maintenance, materials, HR questions.
Can several people be responsible?
Yes, owners are set per category and site.
Do staff see other people's requests?
No, people see their own; owners see their area.
Are there reports?
You can see how many requests are open and where they cluster.