Search, not binders
Staff find instructions themselves instead of calling a manager.
An employee knowledge base built for the shift.
Instructions, safety rules and site details on the phone — where the work happens and findable in seconds.
Knowledge base
What the Cerqa knowledge base does
Content per site
Site-specific information is only visible to the teams working there.
Photos and steps
Explain a procedure with images rather than long paragraphs.
Linked to tasks
The right article hangs off the task or checklist that needs it.
Always current
Update one article and everyone sees the new version immediately.
Multiple languages
Content can be stored in several languages for mixed teams.
Knowledge stuck in a few heads
If only one experienced colleague knows how to shut a machine down, holidays and resignations become outages. A maintained knowledge base makes that knowledge available to everyone and cuts the calls to management.
Reachable during the shift
An intranet that only works on a desktop helps nobody on site. In Cerqa the knowledge sits in the same app as the schedule and tasks, exactly where the team already looks.
Privacy & works councils
Questions for any vendor — our answers.
Before you commit to any workforce software, get these points in writing — from us and from every other vendor. Our answers are below; we go deeper in the demo.
- Data processing agreement:Is there a written processing agreement covering your employee data?
Yes. We provide a DPA under Art. 28 GDPR and sign it with you before your team starts using the app.
- Where data lives:In which region is the data stored and processed?
Hosting and database run on Supabase. The exact region and the sub-processor list are set out in writing in the DPA — not only on request.
- Employee representation:Which settings can be configured to fit your works council or staff agreement (location sharing, reporting)?
Location sharing is opt-in per person — refuse it and clock-ins still record, just without coordinates. Reporting and access scope can be restricted per role. The contested points are settings you negotiate concretely in a works agreement.
- Deletion & export:How is data deleted, and how do you export everything if you switch tools?
Time and absence records stay for the legal retention period, then are deleted. All core and time data exports as CSV/Excel — you take your data with you when you switch.
Cerqa at a glance
- Instructions available on any phone
- Visibility controlled per site and team
- Articles linked to tasks
- One source, always current
- Multilingual content supported
FAQ
Frequently asked questions
Who can edit articles?
You decide through roles — usually management or quality leads.
Can we upload PDFs?
Yes, files can be attached, though short articles with images read better on a phone.
Does everyone see everything?
No, visibility is set per site, team or role.
Does search work on mobile?
Yes, the knowledge base is part of the mobile app.